1. Introduction
Industrial AI Tech Ltd ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website, use our services, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Company details: Industrial AI Tech Ltd, registered in England & Wales (Company No. 16261096). Registered address: 20 Wenlock Road, London, N1 7GU, United Kingdom.
2. Information We Collect
Information you provide to us
- Name, email address, phone number, and business name when you enquire about our services or fill in a contact form.
- Billing and payment information when you purchase our services.
- Any other information you voluntarily provide in correspondence with us.
Information collected automatically
- Device and browser type, IP address, operating system.
- Pages viewed, time spent on pages, referring URL.
- Cookies and similar tracking technologies (see our Cookie Policy).
Information from third parties
- Data from Meta (Facebook/Instagram) platforms related to advertising campaigns we manage on your behalf.
- Publicly available business information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our advertising and marketing services.
- To communicate with you about our services, respond to enquiries, and provide customer support.
- To process transactions and send related information, including confirmations and invoices.
- To manage and optimise advertising campaigns on Meta platforms on behalf of our clients.
- To analyse usage trends and improve the functionality of our website.
- To comply with legal obligations and enforce our terms.
4. Legal Basis for Processing (GDPR)
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process personal data on the following legal bases:
- Contractual necessity: Processing necessary to perform our contract with you or take steps at your request before entering into a contract.
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention, provided these interests are not overridden by your rights.
- Consent: Where you have given explicit consent for a specific purpose, such as receiving marketing communications.
- Legal obligation: Where processing is necessary to comply with a legal obligation.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers: Third-party vendors who assist us in providing our services (e.g., hosting providers, payment processors, analytics services).
- Meta Platforms: Data necessary to run and optimise advertising campaigns on Facebook and Instagram.
- Legal authorities: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the United Kingdom or the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities or adequacy decisions.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client data for up to 6 years after the end of our business relationship to comply with UK legal and tax obligations.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data in certain circumstances.
- Restriction: Request restriction of processing in certain circumstances.
- Portability: Receive your data in a structured, commonly used, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@industrialaitech.com.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Industrial AI Tech Ltd
20 Wenlock Road, London, N1 7GU, United Kingdom
Email: info@industrialaitech.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.