1. Introduction
These Terms of Service ("Terms") govern your use of the website and services provided by Industrial AI Tech Ltd ("Company", "we", "us", "our"), a company registered in England and Wales under company number 16261096, with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Services
Industrial AI Tech Ltd provides digital marketing and advertising services, including but not limited to:
- Facebook and Instagram advertising campaign management
- Lead generation for beauty, salon, spa, and aesthetic businesses
- Ad creative design and production
- Campaign analytics and performance reporting
- AI-powered campaign optimisation
- Retargeting and audience nurturing
The specific scope of services will be defined in a separate service agreement or proposal between us and the client.
3. Client Obligations
When engaging our services, you agree to:
- Provide accurate and complete information necessary for us to deliver the agreed services.
- Grant us the necessary access to your Meta (Facebook/Instagram) Business Manager, ad accounts, and pages required to manage campaigns.
- Ensure that all content, images, and materials you provide to us comply with applicable laws and Meta's advertising policies.
- Maintain a separate advertising budget as agreed, which is payable directly to Meta for ad spend.
- Respond to our communications in a timely manner to avoid delays in campaign execution.
4. Fees and Payment
- Our service fees are set out in the applicable service agreement or proposal.
- Service fees are separate from advertising spend, which is billed directly by Meta.
- Invoices are issued monthly and are payable within 14 days of the invoice date unless otherwise agreed.
- We reserve the right to suspend services if payments are overdue by more than 14 days.
- All fees are quoted exclusive of VAT unless otherwise stated.
5. Intellectual Property
- All content, designs, strategies, and materials created by us in the course of providing services remain our intellectual property until full payment has been received.
- Upon full payment, clients receive a licence to use the ad creatives and campaign materials produced for them.
- Our company name, logo, proprietary tools, and AI systems remain our exclusive property at all times.
- You retain ownership of all content and materials you provide to us.
6. Campaign Performance
While we strive to achieve the best possible results for every campaign, we cannot guarantee specific outcomes. Advertising performance depends on many factors beyond our control, including but not limited to:
- Market conditions and competition
- The quality and pricing of the client's own services
- Changes to Meta's advertising platform, algorithms, or policies
- Seasonal demand fluctuations
- Client responsiveness to leads generated
We provide transparent reporting on all campaign metrics and work continuously to optimise performance.
7. Meta Platform Compliance
All advertising campaigns we manage are subject to Meta's Advertising Policies and Terms of Service. We will use reasonable efforts to ensure compliance, but we are not responsible for:
- Changes to Meta's policies that affect campaign delivery or performance.
- Account restrictions or bans imposed by Meta for reasons outside our control.
- Ad rejections due to content provided by the client that violates Meta's policies.
8. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the business relationship. This includes but is not limited to business strategies, campaign data, financial information, and customer data. This obligation survives termination of the service agreement.
9. Data Protection
We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf (e.g., lead data from campaigns), we act as a data processor and will enter into a Data Processing Agreement as required.
10. Limitation of Liability
- To the maximum extent permitted by law, our total liability arising from or in connection with our services shall not exceed the total fees paid by you in the 3 months preceding the claim.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or business opportunities.
- Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
11. Termination
- Either party may terminate the service agreement by providing 30 days' written notice.
- We may terminate or suspend services immediately if you breach these Terms or fail to make payments when due.
- Upon termination, we will provide a final report on campaign performance and transfer ownership of any ad account assets as applicable.
- Fees for services rendered up to the date of termination remain payable.
12. Website Use
When using our website, you agree not to:
- Use the website for any unlawful purpose or in any way that violates these Terms.
- Attempt to gain unauthorised access to any part of the website or its systems.
- Introduce viruses, malware, or other harmful material.
- Scrape, copy, or reproduce any content from the website without our written permission.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be effective when posted on this page with an updated date. Continued use of our website or services after such changes constitutes acceptance of the revised Terms.
15. Contact Us
If you have any questions about these Terms, please contact us:
Industrial AI Tech Ltd
20 Wenlock Road, London, N1 7GU, United Kingdom
Email: info@industrialaitech.com
Company No. 16261096